Privacy Policy

1. Controller, Scope, and Roles

This Privacy Policy applies to WABIZ.CHAT websites, applications, APIs, and related services. The controller for personal data covered by this Policy is META INC., located at 4155 E JEWELL AV E, DENVER, CO 80222, USA.

For business message content submitted by customers through connected channels, WABIZ.CHAT generally acts as a processor (or service provider), and the customer acts as the controller (or business) responsible for legal notice, lawful basis, and end-user rights handling.

2. Categories of Data We Process

2.1 Account and business data

• Name, work email, company name, role, login identifiers, and account settings.
• Billing profile, subscription status, invoices, tax information, and payment metadata.
• Support tickets, onboarding responses, and implementation communications.

2.2 Service and communication data

• Message content, media metadata, timestamps, delivery/read events, routing details, tags, and notes.
• Voice notes, speech-to-text transcripts, translated text, AI-generated suggestions, and usage outcomes.
• Operational telemetry such as response times, language detection events, automation triggers, and agent actions.

2.3 Technical and analytics data

• IP address, browser/device attributes, logs, diagnostics, session identifiers, and security signals.
• Cookie and similar technology data for core functionality, security, performance, and analytics.

3. Sources of Personal Data

• Directly from users and customers during signup, configuration, and support interactions.
• From customer-connected channels and integrations (for example, WhatsApp Business integrations).
• Automatically from service usage, system telemetry, and cookie technologies.
• From authorized service providers such as billing, fraud prevention, and infrastructure vendors.

4. Purposes of Processing

• Provide, operate, and secure multilingual messaging and collaboration services.
• Enable translation, transcription, and AI-assisted workflow functionality.
• Manage subscriptions, billing, audits, tax obligations, and account administration.
• Detect abuse, fraud, and security threats, and enforce platform integrity controls.
• Provide support, incident handling, and service communications.
• Improve product quality, reliability, and user experience with proportionate safeguards.

5. Legal Bases (EEA/UK and Similar Frameworks)

• Contract necessity: providing the Services requested by customers and users.
• Legitimate interests: service improvement, abuse prevention, and platform security.
• Legal obligations: compliance with tax, accounting, legal process, and statutory duties.
• Consent: where required by law (including certain cookie and marketing activities).

6. AI Processing and Human Oversight

WABIZ.CHAT may use AI features to generate translations, transcriptions, suggestions, and summaries. AI outputs can be probabilistic and may contain inaccuracies. Customers remain responsible for applying appropriate human review for decisions with legal, financial, health, safety, employment, or other high-impact consequences.

7. Sharing, Subprocessors, and Disclosure

We do not sell personal data. We may disclose data to:

• Subprocessors and vendors that support hosting, messaging, analytics, billing, support, and security.
• Professional advisors (legal, audit, and compliance) under confidentiality obligations.
• Authorities when required by valid legal process or enforceable legal obligation.
• Successors in mergers, reorganizations, financing, or asset transactions, with continuity safeguards.

Where required, we maintain written data processing agreements and flow-down confidentiality and security obligations to subprocessors.

8. International Transfers

Where data is transferred internationally, we apply recognized legal safeguards as required by applicable law, including Standard Contractual Clauses, adequacy mechanisms, and supplementary technical and organizational measures where appropriate.

9. Retention and Deletion

We retain personal data only for as long as needed for contractual performance, product operations, legal compliance, dispute resolution, and enforcement. Retention periods vary by data category, plan configuration, and statutory requirements. Upon expiry of retention obligations, data is deleted or de-identified according to our deletion controls.

10. Security Measures

We implement risk-based administrative, technical, and organizational safeguards, including access controls, least-privilege design, encryption in transit, monitoring, logging, and incident response procedures. No system can guarantee absolute security.

11. Cookies and Similar Technologies

We use cookies and related technologies for essential functionality, authentication, performance, and analytics. Where legally required, we request consent before setting non-essential cookies. You can control cookies through browser settings and consent preferences.

12. Your Privacy Rights

Depending on location, you may have rights to access, correct, delete, restrict, object, port, or appeal our processing of personal data. We may verify identity before fulfilling requests and may decline requests where legal exemptions apply.

Submit requests to privacy@wabiz.chat.

13. Region-Specific Notices

13.1 California and Other U.S. State Privacy Laws

Residents may have rights to know, access, delete, correct, and opt out of certain data uses, subject to legal limits and verification. We do not sell personal data. If our practices change, we will update this Policy and provide required notices.

13.2 EEA/UK/Switzerland

You may lodge complaints with the competent supervisory authority. We encourage contacting us first so we can address your request promptly.

14. Children and Age Limit

Our Services are intended for business use and not directed to children under 16. If we become aware of unlawful collection of child data, we will take appropriate remedial action, including deletion where required.

15. Third-Party Platforms

Our Services may interoperate with third-party platforms and providers. Their own terms and privacy notices apply to processing they perform in their independent capacity.

16. Changes to this Privacy Policy

We may revise this Policy from time to time to reflect legal, technical, or business developments. Material changes will be communicated through the Services or other appropriate channels.

17. Contact Information

Controller: META INC.
Address: 4155 E JEWELL AV E, DENVER, CO 80222, USA
Privacy: privacy@wabiz.chat
Legal: legal@wabiz.chat